2. Can I bring a friend or child with me to my service?
How do I book an appointment? Is it possible to book online or do I need to call the salon?
Online booking is open 24/7. Due to the nature of being a micro sized salon, we operate without a front desk staff so we may not always be available to answer the phone. If you're having challenges choosing an appointment block, feel free to take the appointment finder quiz on the new client page. If you are experiencing challenges booking an appointment, rest assured we can help you create a Vagaro account and walk you through the process as soon as were available. We understand that tech isn't perfect 100% of the time.
You know we do love a pow wow and meeting your friends is a great way to show off your gorgeous hair, but the space is tiny: 150 sq. ft to be exact. So while, we love meeting new people and hearing all about your little ones, we simply don't have the space to accommodate more people than services booked, especially as I grow into a team based atmosphere. So for the time being, we would kindly ask that you show off your hair online, and settle the little ones at home away from the chemicals and the hot tools.
2. How early should I arrive before my scheduled appointment?
4. Is there a cancellation policy? What happens if I have an emergency and need to reschedule?
We always recommend a minimum of 15 min to settle in, grab a drink, and accommodate any Chicago construction/traffic challenges. We also love taking time to take before photos to compare the dramatic reveal afterwards! Please note that if you are running behind, let us know. Any appointments running 10+minutes behind may be subject to changes/edits. Appointments running more than 15+ minutes behind may be subject to cancellation as well as the cancellation policies at the discretion of the service provider.
We understand that emergencies happen and we will all do what we can to be sensitive and accommodating. Under most circumstances we can allow a freebie, but repeat offenders will be subjected to the policies listed below.
5. Do you have a membership program?
We take a lot of pride in providing the kind of services that our clients, don't need to come in for very often given a city gal's busy schedule, so as of now, no we do not offer any memberships for services.
6. Do you have treatments that you can suggest that can address my hair type and scalp challenges?
Of course! We have all kinds of treatments to address scalp and hair health. We also have extended treatments like keratin smoothing and quick keratin. Not sure which one is for you? No worries, our expert team of stylists will review your hair history and hair health in out 5 point consultation process outlining your most worrisome issues. Forgot to add a treatment? Rest assured you can add one on your APPOINTMENT CUSTOMIZATION FORM 24 hours before your appointment .
7. Do you offer promotions or discounts for first-time clients?
Your first appointment is an all inclusive package specially priced to meet 100% of your needs and beyond. This will include your color, your treatment, a specialty lather experience, a haircut, and a finish. Follow us on social for any specialty or seasonal offers we may have but I promise, you're getting an incredible deal with little to no surprises in the final bill.
I strive to offer my guests the highest level of guest satisfaction. If for any reason you are experiencing challenges with your haircut or hair color please let me know within 7 days of your initial visit and I am happy to correct the issue within 14 days at no additional charge.
I do require a minimum of 24 hours notice should you need to cancel or reschedule your visit with me. Should you cancel an appointment with less than 24 hours notice, a 50% service charge and rebooking fee will apply and will need to be paid BEFORE A NEW APPOINTMENT CAN BE SCHEDULED. No call, No shows will be charged 100% of the value of the appointment. This will be sent in an online invoice and can be paid conveniently online. Please sign below if you wish to continue with your service.
Should you make a retail purchase that you are unsatisfied with, I will accept RETAIL EXCHANGES at a full credit within 14 days of your initial purchase. Product must be minimally used or unopened. If your service is highly susceptible to failure due to product negligence, or misuse, know that your service results cannot be guaranteed, and service sales will be final.
Client Data and Payment Security:
We take the security of our clients' credit and debit card information very seriously. All transactions are processed through a secure server, and we do not store any credit card information on our premises. In addition, we regularly review and update our security protocols to ensure that our clients' information remains protected at all times.We understand the importance of maintaining the confidentiality of our clients' personal information. We will not sell or share any personal information provided to us without your explicit consent. Any information collected will be used solely for the purpose of processing transactions, booking appointments, and keeping in touch with our clients via email or text. IT IS IMPORTANT TO NOTE, THAT FOR THE SECURITY OF OUR CLIENTELE AND STAFF, DNW LUXE HAIR IS A CASH FREE SALON. ALL FORMS OF DEBIT/CREDIT WILL BE TAKEN AT CHECKOUT. PLEASE FEEL FREE TO VENMO OR ADD ANY GRATUITIES AT YOUR DISCRETION AT CHECKOUT.
By visiting our salon, you consent to having your photograph taken and potentially shared on social media platforms for the purpose of showcasing our work, training and portfolio on social media platforms such as Instagram, Facebook and Twitter. If you prefer that we do not share a photograph of you on social media, please let us know and we will honor your request. We will not share any photographs that reveal client's faces without their explicit consent. It's important to note that while we will make every effort to accommodate your request, it may not always be possible to do so. If you have any questions or concerns, please do not hesitate to ask a member of our staff.